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Features

13/08/2009Contact Centres need to talk '21st century talk'
13/11/2008Transforming Customer Value
22/01/2008Social networking sites costs UK plc £6.5 billion in lost productivity
10/09/2007Push back
26/02/2007CASE STUDY ScottishPower boost online customer support with realtime consumer insight
08/02/2007Minimising the risks and overcoming the challenges of transitioning to an IP-based infrastructure
11/01/2007Winning the customer service arms race
12/12/2006Is your contact centre on Santa’s naughty List?
17/11/2006LETTER On the case of online
17/11/2006Beyond the contact centre: virtually satisfying the need for skilled, experienced customer service
07/07/2006Hackers in heaven as corporates leave security back doors open
17/05/2006The rise of the virtual call centre
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