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Features

21/02/2008CASE STUDY Nottinghamshire County Council consolidates customer service with rostrvm
25/01/2007CASE STUDY Uttlesford transforms its services – and delivers £200,000 of savings
11/01/2007CASE STUDY Performance management programme boosts service quality for South Ribble
08/09/2006Challenges facing the public sector — an infrastructure for 21st Century Government
25/05/2006CASE STUDY Optimising contact centre performance for Glasgow City Council
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