| 02/10/2009 | Over 200 new jobs are being created in Sunderland’s contact centre industry |
| 02/10/2009 | Garlands' managers learn black belt leadership |
| 17/09/2009 | CC EXPO PREVIEW Noetica Delivers Improved Agent Productivity With Launch Of Synthesys Version 4.1 |
| 17/09/2009 | CC EXPO PREVIEW Surviving the Economic Downturn with Workforce Management from InVision Software |
| 03/09/2009 | TouchStar Call Centre Software Open New Sales Offices in London and Partner with Gemini UK Solutions |
| 03/09/2009 | Easynet Global Services makes four new appointments to strengthen customer service |
| 03/09/2009 | Aspect Appoints Unified Communications Business Development Manager for the United Kingdom |
| 13/08/2009 | Credit squeezed staff stay in for coffee as premium drinks vending soars |
| 17/07/2009 | No more coffee and biscuits, please |
| 17/07/2009 | Worried companies tackle 'problem bosses' as personalities clash |
| 26/06/2009 | Whistle while you work: music provides significant boost to staff morale |
| 26/06/2009 | Research demonstrates value of having the right recruitment strategy |
| 24/06/2009 | Jacada and O2 win Global Telecoms Business Award for "Consumer Service Innovation" |
| 12/06/2009 | Brits hitting the bottle to cope with redundancy |
| 29/05/2009 | Survey reveals workaholics now working six hours a week – in bed |
| 29/05/2009 | Recession drives up cases of workplace bullying |
| 15/05/2009 | Garlands becomes net recycler of waste |
| 15/05/2009 | Customer experience consultancy Budd expands team |
| 30/04/2009 | Jennifer McGill and Jill Ellison join the Garlands' HR team |
| 30/04/2009 | A third of employees would steal sensitive company information if the price was right |
| 30/04/2009 | Contact centre industry bruised but not beaten by the downturn, ProtoCall One survey shows |
| 16/04/2009 | UK tour operator expands call centre as demand for UK holidays rises |
| 16/04/2009 | T-Mobile opts for Philippines for new jobs rather than Scotland |
| 16/04/2009 | New Zealand sees dramatic growth in call centre job applicants |
| 16/04/2009 | EDF Energy staff encouraged to make healthy choices |
| 16/04/2009 | Redundancy threat now hangs over 13 million UK workers |
| 02/04/2009 | HSBC to axe 400 call centre jobs |
| 02/04/2009 | Contact centers offer criminals huge opportunity for ID theft, finds study |
| 05/03/2009 | Pressure on agents grows as companies get more calls from anxious customers |
| 05/03/2009 | Companies urged to tackle Recession with Retention, Restructuring and Retraining |
| 05/02/2009 | 1000 call centre jobs under threat as Shop Direct Group announce Crosby closure proposals |
| 23/01/2009 | Rich mix of topics and exceptional line up of speakers announced this week for Contact Centre Planning 2009 held in London on 27 – 28 April |
| 23/01/2009 | Charity urges workplaces to commit to skills this year |
| 09/01/2009 | Macmillan Cancer Support joins The Children's Trust as Sabio's chosen charity for Christmas |
| 09/01/2009 | The Call Centre Management Association (UK) begins its search for the Call Centre Manager, Team Manager and Learning Champion of the Year 2009 |
| 09/01/2009 | New contact centre specialist joins Professional Planning Forum’s expanding team of industry experts |
| 05/12/2008 | Genesys launches 2008 Customer Innovations Awards |
| 05/12/2008 | Ipswich call centre named ‘Fit for Work’ business champion |
| 05/12/2008 | Expanding Southend contact centre business opens new facility and creates 180 jobs |
| 13/11/2008 | EDF Energy’s Sunderland customer services centre scoops the top prize at this year’s North East contact centre awards |
| 07/11/2008 | QVC’s Knowsley Call Centre goes the extra mile for Breast Cancer Care |
| 07/11/2008 | Sitel saves 150 travel jobs in Lancashire |
| 30/10/2008 | ‘Slash and burn’ won’t safeguard customer relationships in a recession, warns ICS |
| 17/10/2008 | Economy forces bosses to consider smarter working |
| 09/10/2008 | Is your keyboard bugging you? |
| 09/10/2008 | … and sets its staff 'The Carbon Challenge' |
| 26/09/2008 | Prolog appoints head of IT |
| 26/09/2008 | Redundancy mismanagement can cause unnecessary grief for troubled businesses, warns Croner |
| 26/09/2008 | … while UK contact centres receive 420 million complaints annually, finds ContactBabel research |
| 26/09/2008 | Pressure rises on contact centre staffing levels… |
| 18/09/2008 | Careers Advice Service voted best UK public sector contact centre |
| 18/09/2008 | CallScripter scores with Sitel for Soccer Aid |
| 11/09/2008 | BT Business offers guide to stop home workers feeling that they are missing out on gossip and promotion |
| 05/09/2008 | CCMA UK health and wellbeing conference |
| 05/09/2008 | DVT threat to agents and ‘desk jockeys’ |
| 27/08/2008 | InVision study reveals that US contact centres tap low efficiency potential of their workforce management practices |
| 27/08/2008 | Interactive Intelligence’s “Outrageous Interactions” contest continues to receive outrageous submissions as countdown to judging begins |
| 13/08/2008 | Kwik Fit Insurance celebrates Christmas – in July |
| 13/08/2008 | Paper recycling across Garlands' sites estimated to save more than 250 trees in 2008 |
| 24/07/2008 | Demotivated UK workers feel the heat of ‘Summer SAD’ |
| 17/07/2008 | Customer retention is cheaper than the cure |
| 17/07/2008 | Credit crunch to inflict more pain, warns the FPB |
| 10/07/2008 | Government moves to name and shame rogue employers should be selective, warns Croner |
| 10/07/2008 | Recruitment Process Outsourcing market booms despite economic downturn |
| 03/07/2008 | … and kicks off Annual ‘Big Summer Holiday’ competition |
| 03/07/2008 | Swinton Insurance to double UK call centre staff |
| 26/06/2008 | Call Connection keeps employees happy AND healthy |
| 20/06/2008 | People will take more risks in tough economic times |
| 20/06/2008 | Research shows agents are keen to improve customer service, but not always given the right tools to do the job |
| 12/06/2008 | More than 90 minutes a week spent on personal web surfing at work, says CBI |
| 12/06/2008 | Working Time Directive opt-out could be undermined, warns FPB |
| 12/06/2008 | Professional Listeners: the evolution of the contact centre worker |
| 05/06/2008 | High fuel costs should make bosses more flexible |
| 29/05/2008 | Law firm predicts summer of employee discontent |
| 23/05/2008 | Sabio and Avaya launch 'Voice of the Contact Centre Agent' - industry's first major UK research project to focus on the specific needs of the contact centre agent |
| 23/05/2008 | Equal pay and rights for temps at 12 weeks a boon for contact centre industry |
| 15/05/2008 | Directors clock longest hours for the least perks |
| 14/05/2008 | beCogent hires Justene Donnelly as new head of contact centres |
| 08/05/2008 | Kent Police call centre manager wins CCMA Emergency Control Room Manger award |
| 08/05/2008 | 81% believe flexible working is important to attract and retain the best people |
| 02/05/2008 | IAIN BANKS SCOOPS TOP CALL CENTRE AWARD |
| 01/05/2008 | New psychometric profiling service designed for small business users launched with £200,000 giveaway |
| 01/05/2008 | … and showing their talent |
| 23/04/2008 | YouGov aims to recruit around 2000 UK contact centre agents to join its specialist research panel |
| 10/04/2008 | CCMA Awards Dinner – book your place TODAY |
| 10/04/2008 | Back to the floor for 2Touch’s management |
| 10/04/2008 | More than 50% of centres still discount option of home working |
| 28/03/2008 | 31% of centres do not plan outbound activity with 7% unable to quantify outbound workload |
| 19/03/2008 | Special award for Call Connection boss |
| 14/03/2008 | Research underway in the largest study of the UK contact centre industry |
| 06/03/2008 | Call centre receives first national recognition to help fight workplace obesity |
| 28/02/2008 | Local company goes that extra mile for sport relief |
| 28/02/2008 | Mindjet’s “Value of an Hour” survey finds UK workers have the knowledge |
| 21/02/2008 | Ipswich call centre chief short-listed for Britain’s Best Boss |
| 08/02/2008 | CCMA Awards extends to reward Emergency Control Room Managers too |
| 08/02/2008 | British workers just call to say ‘I love you’ on company time… |
| 23/01/2008 | Sunderland contact centres join forces to recruit |
| 23/01/2008 | Contact centre managers urged “to take the power back” to create agile, focused centres |
| 18/01/2008 | CCMA UK needs you: enter the 2008 awards here |
| 18/01/2008 | Employee benefits failing to match workers’ lifestyles |
| 11/01/2008 | Is getting a new job a New Year’s resolution for your young managers? |
| 11/01/2008 | UK call centres grew in 2007 |
| 12/12/2007 | Mistletoe and whine |
| 22/11/2007 | Unfeeling female bosses fail to win over staff |
| 14/11/2007 | Management should capture the balance of power back from the agent |
| 14/11/2007 | Barclays wins first ever health, work and wellbeing award |
| 02/11/2007 | Employers urged to beat the Winter blues or suffer plummeting productivity |
| 02/11/2007 | Call Connection achieves Investors in People Standard |
| 02/11/2007 | Staff attrition still the biggest headache for contact centres – that and customer satisfaction |
| 07/10/2007 | Nominations now open for Contact Centre Innovation Awards 2008 |
| 27/09/2007 | CC EXPO GN launches Noise at Work Safe and Sound pack |
| 27/09/2007 | CC EXPO Glasgow customer contact centre employee ‘best in Europe’ |
| 27/09/2007 | Stubbing out smoking breaks ignites workplace stress |
| 14/09/2007 | Employer takes ‘Kwik Step’ to offer staff healthy lifestyle |
| 06/09/2007 | You can’t trust the board of directors, say the staff |
| 31/08/2007 | Sexual harassment – no laughing matter |
| 09/08/2007 | Elvis Poll Reveals Employees’ ‘Suspicious Minds’ |
| 03/08/2007 | Staff work best under remote control |
| 12/07/2007 | The Professional Planning Forum appoints ex-Barclaycard man to meet the demands of its expanding membership |
| 12/07/2007 | Employers urged to consider calling time on boozy summer lunches |
| 05/07/2007 | Healthy summer ahead for energetic employees |
| 29/06/2007 | Empire HR highlights the cost of falling foul of employment law |
| 21/06/2007 | Pay is not the driver in job search, reveals study |
| 14/06/2007 | Employers naively leave door wide open for staff to exit with sensitive data |
| 14/06/2007 | Hitting targets is becoming obsessive and leading to failures |
| 07/06/2007 | Poking fun at colleagues might be socially acceptable but could lead to claims of harassment |
| 07/06/2007 | Culture the main barrier to adoption of remote working and green practices |
| 24/05/2007 | Materialistic workers less satisfied and committed |
| 24/05/2007 | Economic survey highlights skills shortages ahead |
| 17/05/2007 | Adopt good food practices to protect your business reputation |
| 16/05/2007 | Agent optimization seen as a top investment priority over next three years |
| 16/05/2007 | UK contact centres trail US counterparts on working from home |
| 19/04/2007 | And the CCMA Awards winners are… |
| 18/04/2007 | Could Britain’s business leaders learn leadership skills from The Queen? |
| 13/04/2007 | 53 per cent of SMEs would like more bank holidays |
| 13/04/2007 | Samaritans win e-well being award |
| 13/04/2007 | 2Touch and EDF Energy pick up motivation award for best staff loyalty programme |
| 13/04/2007 | Mike Healy joins Garlands as Head of Contact Centres |
| 13/04/2007 | Contact centre jobs are boom in 2006 |
| 15/03/2007 | Call Connection voted number one by staff in Sunday Times Awards |
| 15/03/2007 | Employees need support to satisfy customers |
| 08/03/2007 | BT bags an Oscar — but not in Hollywood |
| 15/02/2007 | Dangerous liaisons — 59% of employees enjoy office romances, blissfully unaware of the professional risks |
| 15/02/2007 | beCogent launches new scheme for wellbeing of employees |
| 15/02/2007 | … while staff absence targets rise, though staff churn is falling |
| 08/02/2007 | 80 per cent of UK contact centres identify agent productivity as 'a major issue' |
| 01/02/2007 | Stressed out Britons turning to drink — and they’re tired and grumpy |
| 01/02/2007 | Employers must prepare for sickness or suffer British Airways staff fall out |
| 25/01/2007 | Topaz urges contact centres to reward payroll staff with fund nominations |
| 25/01/2007 | Businesses urged to adopt zero tolerance anti-bullying policy following Big Brother farrago |
| 25/01/2007 | Tesco Personal Finance wins agent of the month award |
| 25/01/2007 | beCogent recognised as Employer of the year 2006 |
| 17/01/2007 | UK's first Contact Centre Radio Station celebrates its fifth birthday |
| 04/01/2007 | How do you compare with other managers around the country? |
| 12/12/2006 | Scrooge alive and well, finds Croner |
| 12/12/2006 | September’s Agent of the month award goes to Abbey National |
| 01/12/2006 | UK’s best travel call centre – for the fifth year running |
| 01/12/2006 | Five years service looks best on the CV, say call centre staff |
| 24/11/2006 | staff charity events = a happier workplace |
| 24/11/2006 | Meetings are a waste of time, say managers |
| 17/11/2006 | Business banking centre wins City & Guilds Employer of the Year Award |
| 13/11/2006 | ‘Voice of Elsbeth’ winner gets her day in the studio |
| 13/11/2006 | de Poel launch new division to service permanent recruitment market |
| 03/11/2006 | Domestic issues more stressful than work for almost seven in ten |
| 26/10/2006 | Samaritans tackles stress in the work place |
| 26/10/2006 | Companies waste billions letting their best staff go |
| 26/10/2006 | HR advice and pay and benefits information brought together in one online service |
| 19/10/2006 | EUROPEAN CALL CENTRE INDUSTRY CHAMPION RECOGNISED |
| 17/10/2006 | Staff ‘sickies’ cause biggest HR headache |
| 04/10/2006 | Coping with a boss from hell |
| 27/09/2006 | Call Centre Associates expands team of consultants |
| 27/09/2006 | Call centre managers waste up to half their working week identifying and addressing problems |
| 21/09/2006 | Ban bullying at work day launches with a minutes reflection |
| 21/09/2006 | Companies losing productivity by not allowing flexible working |
| 21/09/2006 | Tips for recruiting and retaining contact centre staff |
| 14/09/2006 | … before Europe does it for you |
| 14/09/2006 | Thwart work place hazards with simple solutions... |
| 08/09/2006 | Duvet Days? No Thanks I'll have a Pension says today's stressed young workers |
| 01/09/2006 | Directors urged to roll up sleeves for UK customer service |
| 04/08/2006 | No smoke without ire |
| 04/08/2006 | UPS wins professional of the year award in Ireland |
| 04/08/2006 | Effect of ICT skills gaps on UK businesses reaches annual high |
| 27/07/2006 | Garlands' Jennifer Lawson named as 'Best Customer Service Newcomer' finalist |
| 27/07/2006 | Sabio appoints senior sales professional to help drive further growth in Ireland |
| 20/07/2006 | BROADSYSTEM CONTINUES EXPANSION WITH TWO NEW APPOINTMENTS |
| 06/07/2006 | First Assist Insurance wins this month’s award |
| 06/07/2006 | The UK's flexible labour market may no longer be a source of competitive advantage, according to recent research |
| 30/06/2006 | Prolog flies its flags for the World Cup |
| 22/06/2006 | Callcredit uses the web to beat internal staff fraud |
| 15/06/2006 | Recruiting older workers could be ageist |
| 15/06/2006 | Asking for flexi-time hampers career prospects |
| 15/06/2006 | … while watching tournament online could land you in court |
| 15/06/2006 | 85% of UK call centres expect World Cup disruption… |
| 07/06/2006 | Make your business better by singling out ‘deviants’ |
| 02/06/2006 | M&S Car Insurance wins April’s Agent of the Month |
| 18/05/2006 | Chemistry brings science to the art of recruitment |
| 11/05/2006 | Staff expansion for specialist call centre recruitment consultancy |
| 11/05/2006 | Unicom creates 300 jobs over next 18 months |
| 05/05/2006 | From reality TV to the call centre |
| 05/05/2006 | CCMA presents gem with top award |
| 05/05/2006 | Taking stress out of the call centre makes Tesco a winner |
| 05/05/2006 | Consumer phone rage is serious issue for UK customer service |
| 27/04/2006 | Call centre staff vote in favour of home working |
| 07/04/2006 | Intro Revamps Online Recruitment with Direct Matching Service |
| 06/04/2006 | BT backs smarter working initiative |
| 06/04/2006 | Legal and General wins contact centre agent of the month |
| 30/03/2006 | UK workers try to be green |
| 23/03/2006 | Create your own happiness |
| 23/03/2006 | Kudos advise employers to ensure that employees understand the value of their employment package |
| 16/03/2006 | British managers 'rely too much on self help books' |
| 03/03/2006 | Companies reluctant to invest capital in motivating their staff |
| 23/02/2006 | TUC's clock-watching campaign fails to cut UK long hours culture |
| 19/02/2006 | Do your bit to make your employees healthier — get an ethical vending machine |
| 19/02/2006 | M & S Money wins inaugural agent of the month award |
| 19/02/2006 | Garlands opens second phase of Contact Centre Village |