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News

08/05/2008	IT service departments get a seat on the board
03/08/2007	Helpdesks flooded with fibs from users
12/07/2007	Active Health Partners improves current and future resourcing at its nursing contact centre with GMT Planet
29/06/2007	Welsh Assembly minister launches new call centre in Newport for 118 24 7
24/05/2007	Staff skills benefit from consolidating service desks, finds HDI Survey
11/05/2007	The 2007 Help Desk and IT Support Excellence Awards… and the winners are
30/04/2007	Humberside Police to optimise workforce operations and satisfaction
30/04/2007	Consolidated service desks: the spirit is willing, but the management body is weak
30/04/2007	HDI survey finds two-tier service desks the top choice for IT support industry
11/01/2007	Yellow Pages 118247 expands with multi-million pound Welsh call centre
01/12/2006	24/7 virtual contact centre improves counselling service for employee assistance organisation ICAS
26/10/2006	Selection Services awards major three-year contact centre support contract to Sabio
17/10/2006	Inspired Gaming takes a punt on North Wales
14/09/2006	Witness’s workforce optimisation enables LogicaCMG helpdesk analysts to answer 90 per cent of calls within 10 seconds
08/09/2006	Returning holiday makers inundate nation’s customer service lines
08/09/2006	BT centre plays central role in success of disabled person’s railcard scheme
11/08/2006	Six in ten UK and US adults switch providers because of poor customer service
22/06/2006	SITEL awarded T-Mobile UK multi-service contract
22/06/2006	National Rail Enquiries – 10 years on
11/05/2006	The leaders of the pack in IT support — The Scout Association scoops Special Innovation Award and the HDI electric car
23/03/2006	Help Desk Institute launches The Service Future Group