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News

19/03/2009	UK High Street banks lag behind in website accessibility and performance
05/03/2009	ProtoCall One wins major multi-channel communications role for NSPCC
18/09/2008	… but agents are failing website customers
28/05/2008	Transversal delivers the answer to TV licence questions online
10/04/2008	A personalized approach to the web
14/02/2008	Viewers of the BBC consumer programme Watchdog have vote first direct Britain's best bank for customer service
08/02/2008	More than half of UK banks, insurance companies and building societies fail to respond to online customer queries
11/01/2008	Annual audit reveals significant improvements in online customer service for gambling sector
12/12/2007	… while UK workers turn to mobile phones as companies ban access to social networking sites
12/12/2007	British businesses taking a more sophisticated approach to taming the wild, wild web at work…
11/11/2007	Social networking sites prove to be costly headache for employers
27/09/2007	Vantage Insurance Services adopts Tealeaf to increase web conversions andiIntroduce online compliance measures
19/09/2007	Mobal selects Eptica’s solution to manage online enquiries at international customer contact centre
19/09/2007	Survey reveals web self-service is firmly on the agenda for European contact centres
14/09/2007	Wikis are introducing new ways of working to contact centres
17/08/2007	Asian study reveals increasing business impact of integrating web interactions in the contact centre
21/06/2007	UK online retailers selling shoppers short on service
11/05/2007	UK ISPs fail to offer basic level of customer service
26/02/2007	Podcasts give insight in to telco outsourcing
26/02/2007	We would love you to get involved in promoting Red Nose Day 2007
08/02/2007	Swedish online ticketer goes IP
25/01/2007	James’ Villa Holidays upgrades its ecommerce facilities in time for the annual rush
13/11/2006	Businesses are failing in their online customer service duty
26/10/2006	Organisations waste 10% of salary bill searching for information
21/09/2006	Bosses alerted over user-generated web content
21/09/2006	A third of the UK’s largest companies admit to email chaos
01/09/2006	Aspect technology puts floundering web-users through to a live agent
01/09/2006	UK online shopping set to jump 70 per cent by 2010 — but most businesses don’t have the contact channels in place to meet the demand
11/08/2006	Report Reveals ‘Safe Surfing’ Britain
04/08/2006	Half of banking websites unable to answer basic customer questions
06/07/2006	‘Dumb’ retail sites fail to deliver customer service
30/06/2006	AA delivers online answers to aid 100 million annual site visitors
22/06/2006	Or is web service outsourcing to blame?
22/06/2006	Web users won’t tolerate poor online customer service — but maybe the web isn’t the answer
15/06/2006	Computer forensics firm warns of Web-mole threat
15/06/2006	Travel websites provide second class customer service
18/05/2006	Substandard online services shortchanging consumers
13/04/2006	Insecure networks leave financial transactions exposed to fraud
30/03/2006	Staff misuse of the internet risks damaging reputation of all UK companies
23/03/2006	Virtual meetings could really boost your business
16/03/2006	Majority of UK companies still not doing enough to reduce the risk of electronic ID theft
08/03/2006	Businesses could be cyber-liable for employee's actions
03/03/2006	BT lets anyone benefit from IP based next generation services