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News

15/05/2009	A third of UK customer service jobs could go overseas by 2015 finds survey
20/02/2009	Does Obama’s 'buy American' plan signal problems for offshore outsourcing?
27/11/2008	Sabio highlights five key factors for successful Homeshoring
20/06/2008	Calsoft launches Offshore Development Centres for Europe
05/06/2008	… while Asia-Pacific offers exciting growth to all contact centre vendors
05/06/2008	Indian outsourcers predicted to snap up Western service providers…
08/05/2008	UK consumers turn against offshoring, even if it saves them money finds study
17/04/2008	Service Desk Institute to launch globally recognised soft skills training and certifications in India
28/03/2008	60 to 80 per cent agency turnover rates in overseas call centres
28/02/2008	Mexico?s leadership in US bilingual offshore contact centres not guaranteed, says Datamonitor
21/02/2008	Convergys Canadian withdrawal tip of iceberg for US nearshore contact centres
31/01/2008	Telecoms cable severing in Med proves a boon for virtual centre technology
18/10/2007	Rising Indian Rupee challenges India-based Outsourcing providers’ maintenance and renewal of Western contracts
11/10/2007	Twenty4help expands operations with near-shore facility
19/09/2007	The Usha Martin Group acquires UK outsourced contact centre Converso to spearhead global BPO Brand
17/08/2007	India celebrates momentous anniversary
29/06/2007	Offshoring call centre jobs undermines customers and delivers no real business benefits
16/05/2007	Malta emerges as new European near-shore outsourcing destination
03/05/2007	Cape Town’s contact centre industry booms
30/04/2007	Amcat’s Southern African expansion gathers pace in bid to win share of growing contact centre market
01/03/2007	90 per cent of consumers unhappy with call centre service — especially offshore
01/12/2006	… but Scottish call centres shore up against Indian threat
01/12/2006	UK population feels increasingly threatened by offshoring…
24/11/2006	Verint receives 2006 India Market Leadership Award
17/11/2006	Call centres shore up against the ‘Indian Threat’
08/09/2006	Western domestic contact centre outsourcing is slowing whilst ‘BestShoring’ is the latest strategy to emerge
04/08/2006	Sitel opens second contact centre in The Philippines
07/06/2006	Is Africa the new India for contact centre outsourcing?
25/05/2006	Financial services really pushing to offshore finds study
17/05/2006	You can put callers on hold, but don’t speak bad English, warns report
13/04/2006	Mexico remains contact centre location of choice for US investors
30/03/2006	Leading Egyptian outsourcer enters UK market
09/03/2006	Asia-Pac set to boom both locally and for outsoucers from the West
03/03/2006	Managers call for rethink on offshoring