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News

06/11/2009	Independent outsourcer OpenContact wins substantial deal with TPS
06/11/2009	Garlands expands customer sales partnership with 3
17/07/2009	Outsourced contact centres better at customer service than in-house
30/04/2009	Outsourcers rethink horizontal functional strategies in light of global recession
02/04/2009	Contact centre acquisition suggests outsourcing can thrive during recession
05/03/2009	Outsourced service provider Converso reports highest monthly revenues ever
20/02/2009	Response aggress pioneering five year deal with Hiscox for outsourcing in the direct commercial insurance industry
09/01/2009	PCMS is on call for Comic Relief
27/11/2008	Contact centre outsourcing vendors must take strategic view for BPO success
13/11/2008	bss wins two National Outsourcing Association Awards
17/10/2008	Indian Outsourcers on acquisition trail again
09/10/2008	Lingfield Point launches new office space for call centre market
09/10/2008	Garlands awarded COPC-2000 CSP Standard quality certification…
11/09/2008	The Panther Group Launches spokenfor, a 220 Seat Contact Centre Business in Brighton
14/08/2008	Outsource specialist brings 100 new jobs to North East
20/06/2008	Contact centre pricing and attrition levels worrying outsourcing providers globally
12/06/2008	Antiquated Practices Cost UK Contact Centres £1billion Per Annum, CosmoCom Finds
05/06/2008	Converso expands its UK contact centre by 40 per cent
14/05/2008	Garlands enhances its Collections and Debt Recovery services portfolio
03/04/2008	Major UK bank chooses Portal to house 400 call centre positions in Kent
14/03/2008	Who are the top contact centre outsourcers globally?
06/03/2008	Minister calls on Response to see preparations for UK digital handover
21/02/2008	Outsourcing meeting cost but not strategic objectives
21/02/2008	Europe turns to hosted contact centres
18/01/2008	2008 will be a boon for outsourcing thanks to credit crunch, suggests NOA poll
11/01/2008	Garlands to Go Live at contact centre in South Shields with creation of 100 new jobs...
29/11/2007	Call Connection sweeps up at Anglian Business Awards
22/11/2007	Lack of management holding back potential business benefits of virtual centres
02/11/2007	Response opens state-of-the-art facility in Galsgow
25/10/2007	National Outsourcing Association awards winners announced
25/10/2007	Call Connection expands into over-80s market
11/10/2007	BeCogent secures £2m House of Frasier deal
27/09/2007	Home-based contact centre agents rapidly becoming mainstream
19/09/2007	Jacada signs contract with second public utility provider
12/07/2007	Message Pad to provide emergency support for Coventry Airport
05/07/2007	Outbound sales and marketing changing in response to consumer backlash
29/06/2007	Base One appoints Broadsystems to manage outbound lead generation on behalf of British Gas
21/06/2007	Call centres shortlisted for business awards
21/06/2007	Outback appoints Aspect Marketing Services as UK call centre handlers
14/06/2007	Call centre success boosts jobs
24/05/2007	Western countries poised for massive outsourcing boom, but only in certain sectors
30/04/2007	Garlands creates 320 new jobs at its Tees Valley contact centres
18/04/2007	UK call centre spearheads expansion with new look
15/03/2007	Poor management of outsourcing costing UK companies £55m a year
08/03/2007	2007 will be one of the most challenging in contact centre outsourcing’s history — report
18/12/2006	Garlands' walks tall for charity
13/11/2006	Netcall helps Affiniti contact centre customers beat telephone queues
26/10/2006	2Touch launches dedicated contact centre for BT
17/10/2006	Sony appoints Sitel to support its UK customers
04/10/2006	gem wins three year contract with Channel 4 to deliver contact centre services and gets a boost from Play.com
04/10/2006	eGain joins the NOA to drive best practice in the contact centre industry
08/09/2006	Interactive Intelligence helps Orchestra tune up its customer service
04/08/2006	MGt receives Customer Contact Association accreditation
12/07/2006	Garlands announces its nominated charities for 2006/7
30/06/2006	ZEDA wins BT Retail contract for ninth year running
30/06/2006	2Touch contracts bag 115 new jobs for Sunderland centre
22/06/2006	Xceed wins the Outsourcing Service Provider (OSP) of the Year Award
01/06/2006	Who do you trust to carry out an outsource?
11/05/2006	6000 call centre jobs to go at NTL
05/05/2006	Carphone Warehouse rings-up SupportSoft for broadband customer service
13/04/2006	Outsourcing delivers just 15% net savings, study reveals
30/03/2006	Preston hosts industry summit
16/03/2006	Kingston Communications Contact Centres wins Haggle4Me customer support contract
08/03/2006	CallNorthWest opens doors to the future
03/03/2006	Kingston Communications Contact Centres wins National Sales Award
19/02/2006	Offshoring fails to dent UK call centre jobs growth