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News

06/11/2009	Silent call abuse could net firms a £2m fine under new government proposals…
15/05/2009	Record year for Ofcom fines, with silent calls bearing the brunt
19/03/2009	Rostrvm Solutions supports UK Outbound forum
19/03/2009	… while Prolog achieves ISO 14001 environmental certification
30/10/2008	Garlands achieves quality certification at new South Shields site
27/08/2008	Government to encourage innovation in the service economy
19/03/2008	Chubb Insurance upgrades to Hornbill Supportworks ITSM for international service desk
31/01/2008	Laws to curtail outbound calling glut fail to bite, finds latest study
14/11/2007	MPLSystems sponsors ContactBabel Operational Review
14/11/2007	Contact centres starting to recognise the value of 'going green'…
18/10/2007	Don’t travel in the dark, commute smart
03/08/2007	iQor implements contact centre solution from Aspect to enhance collections processes and ensure Ofcom compliance
21/06/2007	70 per cent of contact centres have changed their outbound operations in response to silent calling rules
07/06/2007	New certificate programmes strengthen development opportunities in contact centres
11/05/2007	Garlands awarded Disability Symbol
17/04/2007	Ofcom poised to seek even greater fines as silent calls start to rise again
23/03/2007	Stop putting in measurements and metrics, says Industry
09/02/2007	Ofcom to consult on telephone miss-selling — but is it an opportunity to clamp down on silent calls?
25/01/2007	Europe’s biggest Contact Centre Planning Conference hits Dublin in April
12/12/2006	ICO serves enforcement notices on cold callers — will Ofcom act as well?
01/12/2006	Tougher penalties underlines importance of data protection
24/11/2006	Questions raised in Parliament on acoustic shock
13/11/2006	Scrooge bosses urged not to bin this year’s Christmas bash
03/11/2006	CCMA teams with Mitial to offer members a benchmarking service
03/11/2006	Time to save the planet
04/10/2006	UK call centre industry embraces Ofcom’s silent calling regulations
24/08/2006	Amcat announces programme to help customers build Ofcom compliant operations and end silent calls
11/07/2006	Industry unites to form the Contact Centre Global Forum
27/04/2006	'World Cup-itis' could cause one in seven to skip work – or you could buy an office telly
13/04/2006	Xceed first contact centre in the Middle East, Africa & Southern Europe region to secure COPC certification
13/04/2006	One in four employers unclear over 2007 smoking ban rules
06/04/2006	Tighter noise law compensation claim 'barrage' exaggerated