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News

06/11/2009	Corporate training failing to keep up with technology, online learning professor warns
02/10/2009	Betsson set to cut inbound enquires by 30%, using nGen Knowledgebase
17/09/2009	CC EXPO PREVIEW Genesys research measures economic value of service to UK companies
03/09/2009	BBC’s ‘The One Show' investigation into voice self-service systems claims "speech recognition systems are here to stay"
17/07/2009	Quarter of a million comet customers comfortable using automated self-service solution
30/04/2009	BBC iPlayer uses Transversal self service solutions to cut email enquiries by 75%
30/04/2009	Genesys announces dramatic rise in number of businesses using Voice Self-Service Platforms in EMEA
13/08/2008	Royal Mail’s ‘Ask Sarah’ web self-service system cuts email enquiry volume by half
26/06/2008	Study finds consumer expect better customer experience as credit crunch takes hold
23/05/2008	VoiceObjects establishes partnership with Datapoint to deliver personalised phone self-service solutions
16/05/2008	Men moan more than women – when it comes to customer service, that is
28/02/2008	Telephonetics VIP and Kingston Communications agree new multi-million pound deal for cinema call handling
14/02/2008	Dixons.co.uk partners call connection
22/11/2007	Thomas Cook offers customers automated speech recognition service to pay holiday balances
18/10/2007	Sabio research shows UK businesses missing out on the benefits of speech-enabled self-service
18/10/2007	Yellow Pages 118 24 7 enters Top Five for customer service
18/10/2007	While research shows need for every week to be National Customer Service Week, argues Call Connection
18/10/2007	European businesses prioritise customer service, but are they delivering?
07/10/2007	Trend for consumers to boycott companies that give bad customer service is growing
23/08/2007	… but tech savvy brits embrace call centre technology
23/08/2007	Bank contact centres beat internet for customer service
23/08/2007	96% of customers would use another company if it meant talking to a live agent
14/06/2007	Kenwood/DeLonghi improves customer service with speech self service
07/06/2007	Fluency’s virtual agents grab a slice of the action at Pizza Hut
07/06/2007	Eckoh and Genesys join forces to provide hosted speech-based self service solutions
24/05/2007	… and waves the rules for P&O’s email handling
24/05/2007	Advanced self service makes customer service plain sailing for Brittany Ferries…
16/05/2007	Parcelforce Worldwide extends redelivery service with self service technology
16/05/2007	DIY self-help IT solutions can only work with guidelines in place
11/05/2007	Martin Dawes Systems upgrades Vodafone CRM System for UK business customers
13/04/2007	Mobile phone providers shamed by service report
29/03/2007	One in three customers hang up on British companies due to poor call centre service
21/03/2007	UK companies failing in web-based customer self service
21/03/2007	£2500 per seat per month – the price of customer service…
08/03/2007	Sabio accelerates recruitment for its Voice Self-Service Practice following major speech project successes
08/03/2007	Speech self service poised to take off now the technology works, suggests study
01/02/2007	Record number of consumers turn to web self-service for answers
17/01/2007	UK plcs fail to find voice when serving customers
12/12/2006	Garlands invests in advanced outbound contact centre technology to ensure compliance and boost productivity
04/10/2006	Customer backlash and industry regulators force customer service up the business agenda
27/09/2006	YouGov survey reveals only four per cent of people have had a good experience of call centres
14/09/2006	76 per cent of UK consumers say last call centre interaction met or exceeded their expectations
11/07/2006	Speech goes mainstream as businesses use it to add value to core customer service processes
30/06/2006	Leading UK libraries and archives benefit from self service strategy
30/06/2006	New army of ‘Do It Yourself’ consumers emerge with control of billion pound purse
16/03/2006	Five key drivers for successful voice self service projects
03/03/2006	UK's newest cinema chain signs three year deal for auto booking with Eckoh
19/02/2006	Expedia deploys InStranet to optimise self-service and customer experience