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News

18/09/2008	Zain selects Missed Call Notification from Jinny Software
05/09/2008	CDC Respond adds Microsoft-based analytics applications to its business intelligence toolset
22/11/2007	More than half of small businesses are a click away from disaster
02/11/2007	Almost half of contact centre agents use three or more operating systems to handle one customer call
25/10/2007	UK financial organisations routinely loose $10k per hour through software faults
24/08/2006	Thomas Sanderson boosts its call centre productivity with Callmedia
20/07/2006	Alcatel's Genesys helps Betfair, the world's leading online betting exchange,
25/05/2006	Telephone queuing systems helps contact centre handle 12.5% more calls and better cross-sell and up-sell
08/03/2006	Anticipating customer reaction to revolutionise contact centres