Articles

Please note that you must log in/register before you can view the articles below.

News

06/11/2009	… but help is at hand with answer machine detection (AMD) able to avert making of silent calls
02/10/2009	… and improves LBM’s service levels with its MPLS network
13/08/2009	Call centres can cut costs by up to 63% and improve service levels by switching providers says Intellis MD
24/06/2009	Redstone Telecom rolls out new inbound telephony solution
12/06/2009	AVG uses ntl:Telewest business services to help create new jobs
05/12/2008	New study by Freeform Dynamics highlights barriers to widespread adoption of effective customer retention strategies for mobile operators
14/11/2008	UK consumers calling time out for call centre touchtone systems
07/11/2008	VoiceObjects chosen by European telco to optimise customer service; worldwide partner recruitment initiative pays off
13/08/2008	North American market for hosted outbound IVR services to more than double by 2013
20/06/2008	Global survey reveals that legacy systems pose major barrier for marketers at mobile operators
29/05/2008	Call volumes plunge by 40% during Champions League countdown
08/05/2008	WIN delivers managed intranet service to enhance Vodafone Retail’s customer experience
10/04/2008	Telenor Pakistan selects Acision to support dramatic growth
10/04/2008	NetCom selects Comverse Multimedia Call Completion to boost ARPU
25/01/2008	Happy New Year 2009 for easyJet customers as ntl:Telewest Business helps manage demand
22/01/2008	Telecoms companies need to do more to garner ‘real time’ customer satisfaction data to drive their businesses...
12/12/2007	Contact centre selects ‘pure’ IP to capture all inbound calls and enhance outbound operation
29/11/2007	New service aims to drastically reduce IT and telecoms
15/11/2007	Consumers identify telecoms and TV providers as sectors with worst performing contact centres
14/11/2007	… while Extreme Networks and Avaya start the green revolution at the telephone
25/10/2007	Unified communications increases staff productivity by 25 per cent
19/09/2007	Calls to mobiles will account for 70% of contact centre telephony costs by 2008
04/09/2007	UK businesses offered telecoms value
31/08/2007	Contact centre homeworking comes of age
17/08/2007	Telecoms Applications releases new virtual call centre product
05/07/2007	Customer service? Lip service more like — Uswitch finds home phone and broadband customer service levels plummeting
15/06/2007	Call centres urged to get on their bikes for national Bike Week
11/05/2007	LogicaCMG partners with Visual Numerics to deliver unprecedented Customer Intelligence Management to telecoms operators
04/01/2007	Ireland's eircom wins "best call centre in the world" award
01/12/2006	Yorkshire Water invests heavily in advanced communications network to drive customer service excellence
26/10/2006	Travel West Midlands expands its BT SmartNumbers service
21/09/2006	Computer says no… to bad service
08/09/2006	Top 1000 UK companies waste £800 million a year on telecoms, claims expanse management expert
01/09/2006	Green telephone calls from Gamma Telecom
24/08/2006	MEN Arena improves incoming call handling with TeleWare hosted IVR
11/08/2006	Swan Solutions celebrates 10 years in the business
04/08/2006	Carphone Warehouse opts for virtual IP call centres to reach 3.5m customer target
06/07/2006	Orchestra booms through demand for sophisticated outsourcing contract solutions
27/04/2006	Poor customer service is costing Britain dear
27/04/2006	Mobile retailer experiences dramatic growth with customer contact solution from Amcat
30/03/2006	Study shows lack of business continuity telephony solution for UK businesses
16/03/2006	Bundled services poised to cause call centre chaos
16/03/2006	More drivers than barriers to VoIP adoption say UK enterprise IT managers
23/02/2006	Acoustic shock costing industry £10m and rising