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News

06/11/2009	Richmond Council expands its customer service centre with focus on service excellence
02/10/2009	Elmbridge Council first to benefit from Telephonetics VIP’s new sophisticated solution to customer contact
17/07/2009	Thank you for calling, says Kent County Council
12/06/2009	Daventry District Council improves service quality with one stop shop and contact centre investments
29/05/2009	Mouchel’s contact centre in Middlesbrough receives two awards for excellent customer service
20/03/2009	42% of Britons use web to do business with government
05/03/2009	Public sector call centres lagging behind private sector
27/08/2008	Affiniti supports Dumfries and Galloway call centre roll-out
13/08/2008	Rostrvm Solutions’ guide helps local government call centres prepare for new NI14 regulations on “avoidable contact”
30/07/2008	Automated payments from Telephonetics VIP begins self service initiative to improve citizen experience at Reigate and Banstead Borough Council
17/07/2008	Governments increasing spend on CRM solutions
03/07/2008	Local councils make significant improvements to online services
26/06/2008	Darlington’s newest major employer opens its doors
20/06/2008	Warwickshire Council deploys automated Speech Dialler to drive service efficiency
05/06/2008	Vertex extends contract with Birmingham City Council
05/06/2008	Public sector contact centres leading the way in process improvement
14/03/2008	Stockton-on-Tees Borough Council improves access to Council Tax, Housing Benefits and Care services
14/02/2008	Survey uncovers inconsistent local government contact centre service level targets
31/01/2008	Customer-centric service is top local authority goal, claims research
22/11/2007	US Ambassador praises Glasgow call centre staff
14/09/2007	Nottingham City Council selects Macfarlane and Lagan technology to power its contact centre
12/07/2007	Argyll and Bute Council turns to VoIP technology to power new customer service centre
12/07/2007	New PM Brown fails to impress small businesses
05/07/2007	Leeds City Council selects Impact 360 Customer feedback solution from Sabio for its Contact Leeds contact centre operation
29/06/2007	New Forest District Council selects telephonetics VIP Automation Agent to address increasing demand for telephone based services
14/06/2007	Nottinghamshire County Council selects rostrvm for the Authority’s Customer Service Centre
14/06/2007	New BT ‘shared service’ solution will help local authorities meet demands of Varney report
24/05/2007	Steria provides Argyll and Bute Council with £1m customer contact centre
16/05/2007	Steria to deliver £2.8 million customer contact centre at Dorset County Council
03/05/2007	South Oxfordshire District Council to deliver local election results by text
30/04/2007	Shock for contact centre industry as public sector jumps ahead to seize top prize in the 2007 Innovation Awards
12/12/2006	Tonbridge and Malling Council opts for virtual approach to customer service excellence
24/11/2006	Macfarlane contact centre technology assists UK local authorities in reaching e-Government National Awards finals
13/11/2006	Northampton Borough Council uses Macfarlane technology to drive service improvements
03/11/2006	Northampton Borough Council uses Macfarlane technology to drive service improvements
17/10/2006	Wigan & Leigh housing focuses on centre efficiencies with GMT to improve service levels
11/08/2006	New contact centre helps Cambridgeshire County Council offer more streamlined services and improve first call resolution
06/07/2006	New contact centre drives service improvements at South Hams District Council
17/05/2006	Cracking down on queues and customer dissatisfaction
17/05/2006	NHS Direct to axe 1000 call centre jobs
20/04/2006	Eden Takes Centre Stage at e-Govt Exhibition
13/04/2006	Spanish Social Security selects Jacada for key process optimisation project
30/03/2006	Most UK councils set to meet final e-Government deadline
08/03/2006	Leeds City Council goes live with IP contact centre
03/03/2006	Contact Islington takes on council tax services
19/02/2006	Leeds City Council selects Sabio to design, implement and support major multimedia IP contact centre