| 06/11/2009 | Enhanced call management within TeleWare Inbound Call Solutions |
| 02/10/2009 | Noetica Synthesys 4.1 Delivers Complete Multichannel Contact Centre Solution |
| 02/10/2009 | Genesys creates integrated solution that seamlessly addresses competency gaps and builds training plans to improve customer service |
| 17/07/2009 | Avanquest unveils Voice-enabled unified communications |
| 17/07/2009 | Aspect strengthens customer-company interactions with unified communications capabilities |
| 26/06/2009 | Neolane unifies in and outbound comms to offer cross channel customer engagement |
| 24/06/2009 | Plantronics offers breakthrough in sound quality with Bluetooth headset |
| 24/06/2009 | GN Netcom launches headsets with touch screen and simultaneous connectivity to mobile, soft and deskphone |
| 12/06/2009 | SpeechStorm customer Etisalat first to offer Video IVR services |
| 12/06/2009 | Customers can “sign” credit agreements online in minutes with latest technology from GE Capital |
| 29/05/2009 | ProtoCall One launches service for enabling public sector bodies to find OEP shared services savings fast |
| 29/05/2009 | rostrvm simplifies web-to-call centre links |
| 29/05/2009 | Pegasystems rolls out insurance industry new business solution framework |
| 15/05/2009 | Opal launches network solution for National Work from Home Day |
| 15/05/2009 | Voxeo extends global presence with investment in new carrier-class IVR hosting facility in Germany |
| 15/05/2009 | TouchStar rolls out new predictive dialler software for UK market |
| 30/04/2009 | SafeNet and TantaComm help call centres secure data and meet PCI compliance |
| 16/04/2009 | Electrone launches keyboard specifically designed to boost productivity and performance in call centres |
| 16/04/2009 | TouchStar Call Centre Software to enter into software development partnership with VOICE Marketing |
| 02/04/2009 | Sabio offers seamless migration path for UK organisations with end-of-life Avaya INDeX telephony platforms |
| 02/04/2009 | Pythagoras adds Matchcode for Microsoft Dynamics£ CRM from Capscan to portfolio |
| 19/03/2009 | Siam Commercial Bank selects Alcatel-Lucent’s call centre solution to enhance customer service |
| 19/03/2009 | CyberTech International increases focus on customer support |
| 19/03/2009 | Q-Matic partners with Teleopti – delivering 25% savings in customer facing operations |
| 19/03/2009 | Air France deploys Nuance-powered speech internationally |
| 05/03/2009 | System allows for voice-based management of pending debts and payments |
| 05/03/2009 | ShoreTel to Showcase latest Unified Communications and Contact Centre Solutions |
| 05/03/2009 | LiveXchange expands homesourcing offering with agent selection and training process |
| 05/03/2009 | Cheshire County Council reduce call wait times by over 50% thanks to SJS Wallboards |
| 05/03/2009 | Betsson Delivers High-Speed Customer Service with nGen Chat |
| 20/02/2009 | Federal Credit Union to Implement Impact 360 for Retail Financial Services Solution from Verint Witness Actionable Solutions |
| 20/02/2009 | Multi-site Workforce Management with InVision Software: ?Efficient Staff Scheduling at Seven International Contact Centres of arvato services |
| 06/02/2009 | Ydilo launches advanced speech recognition system for call centres |
| 05/02/2009 | Full CTI functionality and dialling for Oracle CRM on demand available from Noetica Synthesys |
| 05/02/2009 | Online retailers and call centres cut customer service costs with Eptica |
| 23/01/2009 | Nuance and IBM establish agreement to advance innovative speech solutions |
| 23/01/2009 | Telephonetics VIP’s Automation Agents lead the way to superior customer service |
| 09/01/2009 | Kent County Council streamlines service desk operations with Hornbill’s Supportworks ITSM |
| 05/12/2008 | GN Netcom introduces combined USB power and data cable |
| 05/12/2008 | Verint Systems' Audiolog Solution receives Avaya DevConnect Compliant Award |
| 05/12/2008 | Aspect Placed in Leaders Quadrant for 2008 Magic Quadrant for Contact Centre Infrastructure, Worldwide |
| 28/11/2008 | CENTRIC hosted predictive dialer improves your outbound operation |
| 28/11/2008 | Centric makes life even better for contact centre managers |
| 13/11/2008 | Datamonitor Study Reinforces Verint Witness Actionable Solutions' Overall Leadership in Workforce Optimisation |
| 30/10/2008 | Pegasystems’ Federated Business Frameworks improve customer experiences and cut operational costs |
| 30/10/2008 | Vivantio Service Desk revolutionises Selwood Housing |
| 09/10/2008 | Movidilo Care self-service CRM targets rise in mobile channel in contact centres |
| 09/10/2008 | Rostrvm enhances software for hosted call centres |
| 09/10/2008 | Noble WFM delivers flexible, affordable workforce management system |
| 09/10/2008 | Dial up for customer protection |
| 18/09/2008 | Verint Witness Actionable Solutions expands performance management offering with launch of coaching solution |
| 11/09/2008 | SpinVox’s voice-to-text application is compatible with Avaya Modular Messaging and helps businesses communicate more efficiently by converging voice and text |
| 11/09/2008 | Web technology helps business’ drive new sales leads and keep customers informed and in control |
| 11/09/2008 | Software can identify virtually any accent or language in just three seconds |
| 29/08/2008 | Nuance rolls out notification hub ?for complete range of proactive customer care solutions |
| 27/08/2008 | Make homeworking a reality with CallScripter |
| 27/08/2008 | Vicorp partners with SpinVox to offer voice-to-text capability to the contact centre market |
| 13/08/2008 | Genesys and Alcatel-Lucent increase worldwide market share position in contact centre markets and IP in 2007 |
| 30/07/2008 | Aastra launches IP-based smart routing technology for virtual contact centres |
| 24/07/2008 | Mtel selects covergence to manage and control SIP trunking for hosted contact centre |
| 10/07/2008 | T-Mobile UK chooses CInergy's Accelerated Intelligence for call centre and retail sales support |
| 10/07/2008 | New interactive content tools for insurance and finance websites launched |
| 10/07/2008 | Acquisition Furthers Company's Unified Communications for the contact centre |
| 04/07/2008 | Numero to supply Quadrant Subscriptions with customer contact management |
| 03/07/2008 | QCoach and CIAC team to launch customer representative certification programme |
| 03/07/2008 | Growing preference for chat services drives interaction with companies |
| 03/07/2008 | ‘Best Practice Selling’ more achievable with new Infinity QA |
| 26/06/2008 | VeCommerce hires new UK business development manager as part of global recruitment drive |
| 12/06/2008 | CyberTech launches screen recording and evaluation apps to its voice and data recording suite |
| 12/06/2008 | Talisma Releases Customer Interaction Management Solutions for Online Retail |
| 05/06/2008 | Jazztel deploys Verint Witness Actionable Solutions' Impact 360 workforce optimisation software in Spanish operation |
| 29/05/2008 | The latest rostrvm predictive dialler builds customer relationships |
| 23/05/2008 | Genesys and SpeechStorm use outbound speech to notify G-Force delegates about welcome reception – |
| 23/05/2008 | Intervoice releases Voice Portal 5 |
| 16/05/2008 | PerformanceEdge from Aspect leads contact centre performance management market in customer satisfaction |
| 08/05/2008 | Tealeaf introduces customer behaviour analysis enabling businesses to deliver better online results |
| 01/05/2008 | Voicesage Click to Call cuts queues and maximized business leads |
| 01/05/2008 | Talisma releases Click to Call for sales support and customer service |
| 01/05/2008 | Lakeland reduces email response time by 88 per cent with Numero’s SmartAgent |
| 01/05/2008 | Transversal and Wipro partner to deliver global web self service |
| 23/04/2008 | Northern Devon Healthcare Trust reduces call waiting times with speech recognition from Telephonetics VIP |
| 23/04/2008 | Sabio provides clear migration path for UK customers with end-of-life INDeX telephony platforms |
| 18/04/2008 | Vivantio Service Desk results in 300% increase in IT helpdesk productivity rate |
| 16/04/2008 | ProtoCall One joins the Oracle PartnerNetwork to take Contact Centre Business Intelligence to the next level |
| 10/04/2008 | GN launches office headset that connects seamlessly to mobile, desk and IP phones |
| 10/04/2008 | Dialogic strengthens hybrid contact centre and IVR platforms |
| 10/04/2008 | Avaya presents unified communications assessment tool: UCan! |
| 10/04/2008 | Activa voice and data recording solutions achieve compliance with new FSA regulations |
| 04/04/2008 | InStranet and Salesforce.com showcase integrated on-demand CRM and knowledge application |
| 28/03/2008 | Noetica underwrites policy of contact centre productivity with SYNTHESYS |
| 28/03/2008 | Verint Witness Actionable Solutions brings analytics-driven workforce optimisation to SMEs |
| 19/03/2008 | Verint Witness Actionable Solutions leverages technology from RSA to help customers comply with PCI standards |
| 19/03/2008 | Telephonetics VIP launch specialist speech self service solutions for Local Government authorities |
| 14/03/2008 | Qualtrak launches a web-based Call Handling Soft Skills course |
| 14/03/2008 | Aspect Software All-in-One, IT-Ready Solutions Power Unified Communications for the Contact Centre |
| 14/03/2008 | Sabio launches 'On Demand' hosted service to provide organisations with greater flexibility in operating their contact centre technology infrastructures |
| 06/03/2008 | JAM IP announces solution for effectively managing outbound SMS |
| 28/02/2008 | Catalyst helps customer service centre become even more efficient |
| 22/02/2008 | Affinity Group increases call handling, revenue, and member satisfaction with Aspect |
| 21/02/2008 | DIGITALK launches next generation Service Numbers |
| 21/02/2008 | Invomo and Genesys partner to offer fast, easy deployment of industry leading contact centre solutions to SMEs |
| 21/02/2008 | Talisma adds 450 customers for customer interaction system in two years |
| 14/02/2008 | PerformanceEdge offers enhanced recording and quality management with augmented customer survey functionality |
| 08/02/2008 | Noetica responds to growth in home-based agents and distributed contact centres |
| 31/01/2008 | Baxter Healthcare achieves 20% increase in customer care centre performance |
| 31/01/2008 | Major us home improvement company selects exony to enhance contact centre efficiency |
| 23/01/2008 | Making video calls from websites to call centres gets easier |
| 22/01/2008 | Avaya intelligent customer service solutions enhance cost-savings and customer experiences |
| 22/01/2008 | Currys and Cognisco to deliver online assessment and training to employees |
| 18/01/2008 | Telephonetics VIP uses speech recognition to reduce wasted resource with Remind+ |
| 18/01/2008 | Tele2 uses Software AG technology to reduce costs and streamline customer service |
| 11/01/2008 | QVC UK uses video-on-demand to support Christmas traffic peaks |
| 11/01/2008 | Strategic partnership between Cystelcom and eGain Communications target Spanish market |
| 12/12/2007 | Aspect makes virtualisation a reality with unified command and |
| 30/11/2007 | Frost & Sullivan’s report on NGCC deployment in contact centers validates ZTE’s pioneering position |
| 15/11/2007 | ShoreTel and Syntellect team to provide centres with advanced communications solutions |
| 14/11/2007 | KCOM Group strengthens contact centre services offering through JAM IP and creates Centre of Excellence |
| 14/11/2007 | eg targets call centre market with application based operational performance management tools |
| 14/11/2007 | SpliceCom and Callmedia join forces to target SMEs |
| 02/11/2007 | Intact creates IPCC Practice to deliver high quality Cisco UCCE Advanced Technology solutions for contact centres |
| 02/11/2007 | Software to help organisations become more customer-centric |
| 25/10/2007 | PerformanceEdge offers expanded workforce management capabilities |
| 25/10/2007 | Ideal Debt Solutions invest in Amcat |
| 25/10/2007 | 3C sets the right standards in customer service skills |
| 19/10/2007 | Companies Can Gain Insight into Agent Performance and Complete Customer Experience |
| 18/10/2007 | Design launches QUMS solution for Center speech analytics based on Nemesysco's QA5 technology |
| 27/09/2007 | Amcat launches new Stellar software |
| 19/09/2007 | Telecom Applications introducse CRM integration tool |
| 19/09/2007 | Sabio extends Intelligent Support offering with powerful IT Service Management solution |
| 14/09/2007 | Verint Witness actionable solutions continues to drive workforce management market innovation with new enhancements |
| 10/09/2007 | Netcall announces three year partnership with Cable & Wireless for automated call-back solution |
| 10/09/2007 | Military voice analysis technology helps detect mental stress |
| 03/08/2007 | XO Interactive unveils Contact Centre On-Demand |
| 03/08/2007 | Telecom Applications introduces new TouchStar features to enhance call centre reporting software |
| 03/08/2007 | IBBS improve agent schedule adherence through Realtime Online Contact Centre Edition |
| 12/07/2007 | CTI Group extends strategic partnership with Redwood Telecoms |
| 12/07/2007 | Amcat introduces contact centre without boundaries |
| 29/06/2007 | Envox development platform powers "EVA", Quentris's advanced automated speech attendant |
| 29/06/2007 | Customised E-learning comes “Flatpack” from Atlantic Link and Kineo |
| 21/06/2007 | ClickFox extends integration with the Genesys Product Suite to improve the customer experience across the web and contact centre |
| 21/06/2007 | Investment in applications support strengthens Sabio’s contact centre integration capabilities |
| 21/06/2007 | Amcat’s new Enterprise IP Contact Centre Model designed for adaptability |
| 14/06/2007 | Mainstream Digital expands offersing to SMEs and enterprises with call centre solution |
| 14/06/2007 | AIM Technology offers richer package of performance management products for contact centres |
| 14/06/2007 | Building an IVR solution just got simpler |
| 07/06/2007 | Genesys and Alcatel-Lucent increase worldwide market share position in contact centre markets and IP in 2006 |
| 07/06/2007 | Eircom transforms customer service with Genesys dynamic contact centre |
| 07/06/2007 | Amcat and Aculab deliver the contact centre of the future |
| 31/05/2007 | SpliceCom launches next generation call management and recording application for maximiser |
| 31/05/2007 | AEPONA expands solutions portfolio with call centre control application |
| 24/05/2007 | Callnet launches customer management solutions in Italy |
| 24/05/2007 | ProtoCall One launches Workforce Optimisation Practice |
| 24/05/2007 | NewVoiceMedia launches platform for personalised customer care |
| 17/05/2007 | Sabio intelligent desktop helps contact centres optimise their CRM investments |
| 16/05/2007 | Port@l launch ‘Occupier Solutions’- an alternative approach to large scale contact centre capacity management |
| 16/05/2007 | Aspect eWorkforce Management 7.0.1 expands localisation capabilities |
| 16/05/2007 | iMarkup system will ensure efficiency, accuracy and international regulation compliance |
| 11/05/2007 | First measurement of employee capability for customer service & sales performance – Calcom Performance MAXimiser |
| 11/05/2007 | Witness Enterprise Solutions introduces Impact 360 workforce O |
| 11/05/2007 | Genesys launches new VoiceXML Sandbox for contact centres |
| 03/05/2007 | Blue Prism announces the availability of Automate 3 |
| 03/05/2007 | XO Interactive and Genesys announce on-demand proactive communication solutions for six key vertical markets |
| 30/04/2007 | 118118 leverages Witness Workforce Management to drive business growth |
| 30/04/2007 | Genesys and RightNow deliver integrated solution for customer interaction management, voice self-service and multi-channel contact |
| 18/04/2007 | Wicom and HP transform Deutsche Bahn’s call centres with VoIP technology |
| 18/04/2007 | Siemens announces SIP-based open virtualised contact centre solution for the enterprise |
| 13/04/2007 | eGain announces OEM agreement to support Cisco Unified Contact Center offerings |
| 13/04/2007 | Genesys and NextiraOne deploy customer contact centre for Macif Assurances |
| 13/04/2007 | Witness Systems Impact 360 Workforce Optimisation Solution receives additional “Avaya Compliant” rating |
| 29/03/2007 | ShoreTel announces Salesforce.com call center adapter for the AppExchange |
| 29/03/2007 | New payment protection application to help reduce risk of agent fraud |
| 21/03/2007 | Amcat partners with QAS to offer contact centres data capture verification tools |
| 21/03/2007 | TeleWare extends capabilities of hosted wide area contact centre services |
| 15/03/2007 | New software provides scaleable solution for growing businesses |
| 15/03/2007 | Amcat launches next generation CTI-based agent productivity software |
| 15/03/2007 | Eurocontactpool launches ‘analysis online’ |
| 08/03/2007 | BT extends relationship with Avaya to deliver flexible future for contact centres |
| 08/03/2007 | Avaya transforms customer service with intelligent communications solutions for customer contact |
| 08/03/2007 | Aspect Software and Microsoft form alliance to offer cost-effective speech solution |
| 23/02/2007 | Hornbill’s support works IT service management adopts human touch |
| 15/02/2007 | Genesys announces customer interaction management platform v7.5 for the dynamic contact centre |
| 09/02/2007 | Magnetic North OnDemand brings network dialling software to the masses |
| 08/02/2007 | GBS corporate training showcases innovative VideoCast eLearning |
| 02/02/2007 | Comvurgent launches new MP3-based call recorder |
| 02/02/2007 | synTelate enhances international appeal |
| 01/02/2007 | Autonomy introduces the intelligent contact centre |
| 17/01/2007 | Activa's Veritel Pro Call recording chosen by Lloyds TSB Corporate Markets |
| 17/01/2007 | Genesys helps CPP customers gain faster, more efficient service after losing valuables |
| 11/01/2007 | Complete solution for SME call centres |
| 12/12/2006 | Witness unveils customer feedback software |
| 01/12/2006 | Wicom extends IP-contact centre and telephony to mobile |
| 01/12/2006 | Envox expands CT Connect's to add web services to IP networks |
| 01/12/2006 | KANA to deliver a seamless customer experience across channels for The Carphone Warehouse |
| 24/11/2006 | Independent research firm names Genesys as a leader in premise-based speech self-service platforms |
| 24/11/2006 | IBM unveils new call centre solution featuring Pegasystems Technology |
| 24/11/2006 | Aspect software adherence to industry standards streamlines open call |
| 17/11/2006 | Customer interactions get proactive with Talisma CIM 8.0 |
| 17/11/2006 | Witness pushes Impact 360 Workforce Optimisation in to the retail financial services industry |
| 13/11/2006 | Aspect launches new version of Web Powered Agent 10.1 |
| 03/11/2006 | Sabio to launch intelligent desktop at 12th Annual CCA Customer Contact Convention |
| 03/11/2006 | eGain offers new release of its customer interaction hub software suite |
| 26/10/2006 | Verint introduces customer interaction analytics — and bags a gong |
| 26/10/2006 | Target and Amcat integrate contact management solutions and application processing to increase loan processing speed for brokers |
| 18/10/2006 | Redstone teams up with Numero to boost service and performance in call centres |
| 18/10/2006 | Liverpool Victoria uses new wave learning and SupportPoint for call centre performance support |
| 04/10/2006 | Interactive Softworks and Cincom team up to offer large contact centres improved savings and flexibility |
| 04/10/2006 | Activa integrates call monitoring with rostrvm predictive dialler in |
| 27/09/2006 | KNOVA releases powerful application suite to deliver intelligent customer experience |
| 27/09/2006 | Mobiltel deploys Vallent’s performance management |
| 21/09/2006 | National Radio Cabs selects Sabio for major contact centre development |
| 21/09/2006 | Netcall helps Cable & Wireless contact centre customers beat queues |
| 21/09/2006 | Redstone converged Solutions provides contact centre solution for Northern Ireland Water Service |
| 08/09/2006 | Seagull software revitalises contact centre at Hydron |
| 08/09/2006 | RightNow introduces enterprise-class, on demand solutions for sales, marketing and service |
| 08/09/2006 | Open systems applications and telephony convergence on IP delivers enhanced customer experience and reduced costs at Sodexho |
| 08/09/2006 | npower deploys Netcall’s QueueBuster at Team Valley call centre |
| 24/08/2006 | Web-based automatic call distribution and browser based support |
| 24/08/2006 | m-Power announces new ServiceDesk communications solution |
| 24/08/2006 | Independent Guide to business process modelling tools |
| 11/08/2006 | Sabio adds Witness Impact 360 to its portfolio |
| 04/08/2006 | etalk thrusts eLearning into the contact centre |
| 11/07/2006 | Witness strengthens position in IP recording as it passes 1000th implementation milestone with Cisco Systems |
| 11/07/2006 | Amcat partners with Aculab to provide affordable and mission-critical IP contact centre solutions |
| 07/07/2006 | Corizon continues to strengthen partner network with addition of Sabio |
| 30/06/2006 | Removing complexity and cost from personalisation |
| 30/06/2006 | Witness Systems Impact 360 workforce optimisation solution rated Avaya compliant |
| 30/06/2006 | Toshiba launches contact centre solution TASKE DisplayCentral |
| 22/06/2006 | Customer support at the speed of Lite-On |
| 22/06/2006 | synTelate desktop application for contact centre agents “Avaya Compliant” |
| 15/06/2006 | Aspect unvelis Unison Predictive Dialer 7.1 |
| 15/06/2006 | Witness enhancements to its Impact 360 Workforce Management Solution |
| 07/06/2006 | Pitney Bowes mobilises Siebel CRM in UK and Europe |
| 07/06/2006 | Intervoice gets US patents for innovative call centre technology |
| 02/06/2006 | Making more of business with multichannel approach |
| 01/06/2006 | Interactive Intelligence IP-based software ‘performance verified’ |
| 25/05/2006 | Cutting caller frustration by eliminating complex touchtone menus |
| 25/05/2006 | NICE Perform to improve aviation safety and security |
| 25/05/2006 | Cincom extends contact centre management and VoIP capabilities in synchrony |
| 18/05/2006 | Witness unveils next generation of workforce optimisation software |
| 17/05/2006 | Intervoice strengthens Stream’s voice self service solution |
| 17/05/2006 | Genesys introduces Customer Interaction Portal for self service |
| 17/05/2006 | Blue Prism solution automates account closures for retail banks |
| 11/05/2006 | Interactive Intelligence launched new version of IP contact centre software |
| 05/05/2006 | Genesys 7.2 workforce management app focuses on dynamic contact centres |
| 05/05/2006 | Voiceprint protection to fight 21st Century fraud |
| 05/05/2006 | NICE buys IEX Corporation and Performix Technologies |
| 27/04/2006 | etalk unveils customer survey solution delivering link between customer satisfaction and agent performance |
| 27/04/2006 | Netcall says customers should never receive silent calls— and has the solution to prove it |
| 13/04/2006 | Jacada defines next generation contact centre desktop with Jacada WorkSpace |
| 13/04/2006 | Sennheiser launches solution to EU ‘Noise at Work’ Directive |
| 07/04/2006 | Genesys buys VoiceGenie to extend lead in VXML-based voice self-service solutions |
| 06/04/2006 | VoIP call centres fuel growth at Rostrvm Solutions |
| 06/04/2006 | Talent Screener Call Centre – a pioneering approach to candidate sifting |
| 30/03/2006 | Free online training course provides graduates with skills needed for corporate world |
| 30/03/2006 | UK businesses slow to use modern communications, study reveals |
| 30/03/2006 | Mitel gets behind first wave of Single Non-Emergency Number roll-out |
| 23/03/2006 | Leeds City Council sets out to fill call centre vacancies |
| 23/03/2006 | Vodafone UK implements timely access to high volume call details record |
| 16/03/2006 | Portrait Software helps leverage customer insight |
| 16/03/2006 | HR headaches solved by interactive knowledge centre |
| 08/03/2006 | Jacada WorkSpace Captures 2006 "Product of the Year" Award |
| 08/03/2006 | ASC adds email response management to quality monitoring |
| 08/03/2006 | Two solution sets tailored specifically to meet customer needs |
| 08/03/2006 | Envox launches CTI Link |
| 03/03/2006 | Virtual Teams Pocketbook virtually here |
| 03/03/2006 | Rostima launches web-enabled next generation Enterprise Workforce Management |
| 03/03/2006 | Portrait Software launches self-service analytics |
| 23/02/2006 | Worldwide investment in Witness’s workforce management software accelerates |
| 23/02/2006 | Aspect launches new version of EnsemblePro 6.0 Unified Product |
| 23/02/2006 | New reporting tool increases visibility and cuts reporting costs |
| 19/02/2006 | CASE STUDY The death of outbound marketing? |
| 19/02/2006 | Witness Systems implements IP recording at B&Q's TNT customer call centre |
| 19/02/2006 | SNAPin SelfService software to be trialled by Orange UK |