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Products and technology

02/10/2009	Noetica Synthesys 4.1 Delivers Complete Multichannel Contact Centre Solution
17/07/2009	Avanquest unveils Voice-enabled unified communications
17/07/2009	Aspect strengthens customer-company interactions with unified communications capabilities
26/06/2009	Neolane unifies in and outbound comms to offer cross channel customer engagement
12/06/2009	SpeechStorm customer Etisalat first to offer Video IVR services
29/05/2009	rostrvm simplifies web-to-call centre links
05/02/2009	Online retailers and call centres cut customer service costs with Eptica
11/09/2008	SpinVox’s voice-to-text application is compatible with Avaya Modular Messaging and helps businesses communicate more efficiently by converging voice and text
29/08/2008	Nuance rolls out notification hub ?for complete range of proactive customer care solutions
03/07/2008	Growing preference for chat services drives interaction with companies
01/05/2008	Lakeland reduces email response time by 88 per cent with Numero’s SmartAgent
11/01/2008	QVC UK uses video-on-demand to support Christmas traffic peaks
25/10/2007	Ideal Debt Solutions invest in Amcat
12/07/2007	Amcat introduces contact centre without boundaries
07/06/2007	Genesys and Alcatel-Lucent increase worldwide market share position in contact centre markets and IP in 2006
13/04/2007	eGain announces OEM agreement to support Cisco Unified Contact Center offerings
08/03/2007	BT extends relationship with Avaya to deliver flexible future for contact centres
08/03/2007	Avaya transforms customer service with intelligent communications solutions for customer contact
01/12/2006	KANA to deliver a seamless customer experience across channels for The Carphone Warehouse
11/07/2006	Amcat partners with Aculab to provide affordable and mission-critical IP contact centre solutions
02/06/2006	Making more of business with multichannel approach
25/05/2006	Cincom extends contact centre management and VoIP capabilities in synchrony
06/04/2006	VoIP call centres fuel growth at Rostrvm Solutions
30/03/2006	Mitel gets behind first wave of Single Non-Emergency Number roll-out
08/03/2006	ASC adds email response management to quality monitoring
08/03/2006	Envox launches CTI Link
19/02/2006	Witness Systems implements IP recording at B&Q's TNT customer call centre