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Products and technology

16/04/2009	TouchStar Call Centre Software to enter into software development partnership with VOICE Marketing
09/10/2008	Movidilo Care self-service CRM targets rise in mobile channel in contact centres
09/10/2008	Rostrvm enhances software for hosted call centres
11/09/2008	Software can identify virtually any accent or language in just three seconds
27/08/2008	Make homeworking a reality with CallScripter
22/02/2008	Affinity Group increases call handling, revenue, and member satisfaction with Aspect
21/02/2008	Invomo and Genesys partner to offer fast, easy deployment of industry leading contact centre solutions to SMEs
18/01/2008	Tele2 uses Software AG technology to reduce costs and streamline customer service
02/11/2007	Software to help organisations become more customer-centric
19/10/2007	Companies Can Gain Insight into Agent Performance and Complete Customer Experience
27/09/2007	Amcat launches new Stellar software
16/05/2007	Aspect eWorkforce Management 7.0.1 expands localisation capabilities
03/05/2007	Blue Prism announces the availability of Automate 3
29/03/2007	ShoreTel announces Salesforce.com call center adapter for the AppExchange
15/03/2007	New software provides scaleable solution for growing businesses
08/03/2007	Aspect Software and Microsoft form alliance to offer cost-effective speech solution
12/12/2006	Witness unveils customer feedback software
24/11/2006	Aspect software adherence to industry standards streamlines open call
17/11/2006	Customer interactions get proactive with Talisma CIM 8.0
03/11/2006	Sabio to launch intelligent desktop at 12th Annual CCA Customer Contact Convention
03/11/2006	eGain offers new release of its customer interaction hub software suite
21/09/2006	National Radio Cabs selects Sabio for major contact centre development
08/09/2006	Seagull software revitalises contact centre at Hydron
11/07/2006	Witness strengthens position in IP recording as it passes 1000th implementation milestone with Cisco Systems
07/07/2006	Corizon continues to strengthen partner network with addition of Sabio
30/06/2006	Toshiba launches contact centre solution TASKE DisplayCentral
25/05/2006	NICE Perform to improve aviation safety and security
18/05/2006	Witness unveils next generation of workforce optimisation software
11/05/2006	Interactive Intelligence launched new version of IP contact centre software
05/05/2006	Genesys 7.2 workforce management app focuses on dynamic contact centres
27/04/2006	Netcall says customers should never receive silent calls— and has the solution to prove it
13/04/2006	Jacada defines next generation contact centre desktop with Jacada WorkSpace
23/03/2006	Vodafone UK implements timely access to high volume call details record
08/03/2006	Two solution sets tailored specifically to meet customer needs
23/02/2006	Aspect launches new version of EnsemblePro 6.0 Unified Product
23/02/2006	New reporting tool increases visibility and cuts reporting costs