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Products and technology

06/11/2009Enhanced call management within TeleWare Inbound Call Solutions
02/10/2009Genesys creates integrated solution that seamlessly addresses competency gaps and builds training plans to improve customer service
24/06/2009Plantronics offers breakthrough in sound quality with Bluetooth headset
24/06/2009GN Netcom launches headsets with touch screen and simultaneous connectivity to mobile, soft and deskphone
29/05/2009Pegasystems rolls out insurance industry new business solution framework
30/04/2009SafeNet and TantaComm help call centres secure data and meet PCI compliance
16/04/2009Electrone launches keyboard specifically designed to boost productivity and performance in call centres
02/04/2009Sabio offers seamless migration path for UK organisations with end-of-life Avaya INDeX telephony platforms
02/04/2009Pythagoras adds Matchcode for Microsoft Dynamics£ CRM from Capscan to portfolio
19/03/2009Siam Commercial Bank selects Alcatel-Lucent’s call centre solution to enhance customer service
19/03/2009CyberTech International increases focus on customer support
19/03/2009Q-Matic partners with Teleopti – delivering 25% savings in customer facing operations
19/03/2009Air France deploys Nuance-powered speech internationally
05/03/2009System allows for voice-based management of pending debts and payments
05/03/2009Cheshire County Council reduce call wait times by over 50% thanks to SJS Wallboards
05/03/2009Betsson Delivers High-Speed Customer Service with nGen Chat
20/02/2009Federal Credit Union to Implement Impact 360 for Retail Financial Services Solution from Verint Witness Actionable Solutions
20/02/2009Multi-site Workforce Management with InVision Software: ?Efficient Staff Scheduling at Seven International Contact Centres of arvato services
06/02/2009Ydilo launches advanced speech recognition system for call centres
05/02/2009Full CTI functionality and dialling for Oracle CRM on demand available from Noetica Synthesys
23/01/2009Nuance and IBM establish agreement to advance innovative speech solutions
23/01/2009Telephonetics VIP’s Automation Agents lead the way to superior customer service
05/12/2008GN Netcom introduces combined USB power and data cable
05/12/2008Verint Systems' Audiolog Solution receives Avaya DevConnect Compliant Award
05/12/2008Aspect Placed in Leaders Quadrant for 2008 Magic Quadrant for Contact Centre Infrastructure, Worldwide
28/11/2008CENTRIC hosted predictive dialer improves your outbound operation
28/11/2008Centric makes life even better for contact centre managers
13/11/2008Datamonitor Study Reinforces Verint Witness Actionable Solutions' Overall Leadership in Workforce Optimisation
30/10/2008Pegasystems’ Federated Business Frameworks improve customer experiences and cut operational costs
09/10/2008Noble WFM delivers flexible, affordable workforce management system
27/08/2008Vicorp partners with SpinVox to offer voice-to-text capability to the contact centre market
13/08/2008Genesys and Alcatel-Lucent increase worldwide market share position in contact centre markets and IP in 2007
30/07/2008Aastra launches IP-based smart routing technology for virtual contact centres
24/07/2008Mtel selects covergence to manage and control SIP trunking for hosted contact centre
10/07/2008T-Mobile UK chooses CInergy's Accelerated Intelligence for call centre and retail sales support
04/07/2008Numero to supply Quadrant Subscriptions with customer contact management
03/07/2008‘Best Practice Selling’ more achievable with new Infinity QA
12/06/2008CyberTech launches screen recording and evaluation apps to its voice and data recording suite
12/06/2008Talisma Releases Customer Interaction Management Solutions for Online Retail
05/06/2008Jazztel deploys Verint Witness Actionable Solutions' Impact 360 workforce optimisation software in Spanish operation
23/05/2008Genesys and SpeechStorm use outbound speech to notify G-Force delegates about welcome reception –
16/05/2008PerformanceEdge from Aspect leads contact centre performance management market in customer satisfaction
23/04/2008Northern Devon Healthcare Trust reduces call waiting times with speech recognition from Telephonetics VIP
23/04/2008Sabio provides clear migration path for UK customers with end-of-life INDeX telephony platforms
16/04/2008ProtoCall One joins the Oracle PartnerNetwork to take Contact Centre Business Intelligence to the next level
10/04/2008Dialogic strengthens hybrid contact centre and IVR platforms
10/04/2008Avaya presents unified communications assessment tool: UCan!
10/04/2008Activa voice and data recording solutions achieve compliance with new FSA regulations
04/04/2008InStranet and Salesforce.com showcase integrated on-demand CRM and knowledge application
28/03/2008Noetica underwrites policy of contact centre productivity with SYNTHESYS
28/03/2008Verint Witness Actionable Solutions brings analytics-driven workforce optimisation to SMEs
19/03/2008Verint Witness Actionable Solutions leverages technology from RSA to help customers comply with PCI standards
14/03/2008Qualtrak launches a web-based Call Handling Soft Skills course
14/03/2008Sabio launches 'On Demand' hosted service to provide organisations with greater flexibility in operating their contact centre technology infrastructures
21/02/2008DIGITALK launches next generation Service Numbers
21/02/2008Talisma adds 450 customers for customer interaction system in two years
14/02/2008PerformanceEdge offers enhanced recording and quality management with augmented customer survey functionality
08/02/2008Noetica responds to growth in home-based agents and distributed contact centres
31/01/2008Baxter Healthcare achieves 20% increase in customer care centre performance
31/01/2008Major us home improvement company selects exony to enhance contact centre efficiency
22/01/2008Avaya intelligent customer service solutions enhance cost-savings and customer experiences
18/01/2008Telephonetics VIP uses speech recognition to reduce wasted resource with Remind+
11/01/2008Strategic partnership between Cystelcom and eGain Communications target Spanish market
12/12/2007Aspect makes virtualisation a reality with unified command and
30/11/2007Frost & Sullivan’s report on NGCC deployment in contact centers validates ZTE’s pioneering position
15/11/2007ShoreTel and Syntellect team to provide centres with advanced communications solutions
14/11/2007KCOM Group strengthens contact centre services offering through JAM IP and creates Centre of Excellence
14/11/2007eg targets call centre market with application based operational performance management tools
14/11/2007SpliceCom and Callmedia join forces to target SMEs
02/11/2007Intact creates IPCC Practice to deliver high quality Cisco UCCE Advanced Technology solutions for contact centres
25/10/2007PerformanceEdge offers expanded workforce management capabilities
18/10/2007Design launches QUMS solution for Center speech analytics based on Nemesysco's QA5 technology
19/09/2007Telecom Applications introducse CRM integration tool
19/09/2007Sabio extends Intelligent Support offering with powerful IT Service Management solution
14/09/2007Verint Witness actionable solutions continues to drive workforce management market innovation with new enhancements
10/09/2007Military voice analysis technology helps detect mental stress
03/08/2007Telecom Applications introduces new TouchStar features to enhance call centre reporting software
03/08/2007IBBS improve agent schedule adherence through Realtime Online Contact Centre Edition
12/07/2007CTI Group extends strategic partnership with Redwood Telecoms
21/06/2007Investment in applications support strengthens Sabio’s contact centre integration capabilities
21/06/2007Amcat’s new Enterprise IP Contact Centre Model designed for adaptability
14/06/2007AIM Technology offers richer package of performance management products for contact centres
14/06/2007Building an IVR solution just got simpler
07/06/2007Eircom transforms customer service with Genesys dynamic contact centre
07/06/2007Amcat and Aculab deliver the contact centre of the future
31/05/2007SpliceCom launches next generation call management and recording application for maximiser
31/05/2007AEPONA expands solutions portfolio with call centre control application
24/05/2007Callnet launches customer management solutions in Italy
24/05/2007ProtoCall One launches Workforce Optimisation Practice
24/05/2007NewVoiceMedia launches platform for personalised customer care
17/05/2007Sabio intelligent desktop helps contact centres optimise their CRM investments
16/05/2007Port@l launch ‘Occupier Solutions’- an alternative approach to large scale contact centre capacity management
11/05/2007Witness Enterprise Solutions introduces Impact 360 workforce O
11/05/2007Genesys launches new VoiceXML Sandbox for contact centres
03/05/2007XO Interactive and Genesys announce on-demand proactive communication solutions for six key vertical markets
30/04/2007118118 leverages Witness Workforce Management to drive business growth
30/04/2007Genesys and RightNow deliver integrated solution for customer interaction management, voice self-service and multi-channel contact
18/04/2007Siemens announces SIP-based open virtualised contact centre solution for the enterprise
13/04/2007Genesys and NextiraOne deploy customer contact centre for Macif Assurances
13/04/2007Witness Systems Impact 360 Workforce Optimisation Solution receives additional “Avaya Compliant” rating
29/03/2007New payment protection application to help reduce risk of agent fraud
21/03/2007Amcat partners with QAS to offer contact centres data capture verification tools
21/03/2007TeleWare extends capabilities of hosted wide area contact centre services
15/03/2007Amcat launches next generation CTI-based agent productivity software
15/02/2007Genesys announces customer interaction management platform v7.5 for the dynamic contact centre
09/02/2007Magnetic North OnDemand brings network dialling software to the masses
02/02/2007Comvurgent launches new MP3-based call recorder
02/02/2007synTelate enhances international appeal
01/02/2007Autonomy introduces the intelligent contact centre
17/01/2007Activa's Veritel Pro Call recording chosen by Lloyds TSB Corporate Markets
17/01/2007Genesys helps CPP customers gain faster, more efficient service after losing valuables
11/01/2007Complete solution for SME call centres
24/11/2006IBM unveils new call centre solution featuring Pegasystems Technology
17/11/2006Witness pushes Impact 360 Workforce Optimisation in to the retail financial services industry
13/11/2006Aspect launches new version of Web Powered Agent 10.1
26/10/2006Verint introduces customer interaction analytics — and bags a gong
26/10/2006Target and Amcat integrate contact management solutions and application processing to increase loan processing speed for brokers
18/10/2006Redstone teams up with Numero to boost service and performance in call centres
18/10/2006Liverpool Victoria uses new wave learning and SupportPoint for call centre performance support
04/10/2006Interactive Softworks and Cincom team up to offer large contact centres improved savings and flexibility
04/10/2006Activa integrates call monitoring with rostrvm predictive dialler in
27/09/2006KNOVA releases powerful application suite to deliver intelligent customer experience
27/09/2006Mobiltel deploys Vallent’s performance management
21/09/2006Redstone converged Solutions provides contact centre solution for Northern Ireland Water Service
08/09/2006RightNow introduces enterprise-class, on demand solutions for sales, marketing and service
08/09/2006npower deploys Netcall’s QueueBuster at Team Valley call centre
24/08/2006Independent Guide to business process modelling tools
11/08/2006Sabio adds Witness Impact 360 to its portfolio
30/06/2006Removing complexity and cost from personalisation
30/06/2006Witness Systems Impact 360 workforce optimisation solution rated Avaya compliant
22/06/2006Customer support at the speed of Lite-On
22/06/2006synTelate desktop application for contact centre agents “Avaya Compliant”
15/06/2006Witness enhancements to its Impact 360 Workforce Management Solution
07/06/2006Pitney Bowes mobilises Siebel CRM in UK and Europe
07/06/2006Intervoice gets US patents for innovative call centre technology
05/05/2006Voiceprint protection to fight 21st Century fraud
16/03/2006Portrait Software helps leverage customer insight
08/03/2006Jacada WorkSpace Captures 2006 "Product of the Year" Award
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