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Products and technology

15/05/2009	Opal launches network solution for National Work from Home Day
15/05/2009	Voxeo extends global presence with investment in new carrier-class IVR hosting facility in Germany
15/05/2009	TouchStar rolls out new predictive dialler software for UK market
05/03/2009	ShoreTel to Showcase latest Unified Communications and Contact Centre Solutions
09/10/2008	Dial up for customer protection
10/07/2008	Acquisition Furthers Company's Unified Communications for the contact centre
29/05/2008	The latest rostrvm predictive dialler builds customer relationships
01/05/2008	Voicesage Click to Call cuts queues and maximized business leads
01/05/2008	Talisma releases Click to Call for sales support and customer service
10/04/2008	GN launches office headset that connects seamlessly to mobile, desk and IP phones
10/09/2007	Netcall announces three year partnership with Cable & Wireless for automated call-back solution
14/06/2007	Mainstream Digital expands offersing to SMEs and enterprises with call centre solution
18/04/2007	Wicom and HP transform Deutsche Bahn’s call centres with VoIP technology
21/09/2006	Netcall helps Cable & Wireless contact centre customers beat queues
08/09/2006	Open systems applications and telephony convergence on IP delivers enhanced customer experience and reduced costs at Sodexho
15/06/2006	Aspect unvelis Unison Predictive Dialer 7.1
01/06/2006	Interactive Intelligence IP-based software ‘performance verified’
25/05/2006	Cutting caller frustration by eliminating complex touchtone menus
30/03/2006	UK businesses slow to use modern communications, study reveals