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Products and technology

18/09/2008Verint Witness Actionable Solutions expands performance management offering with launch of coaching solution
03/07/2008QCoach and CIAC team to launch customer representative certification programme
14/03/2008Aspect Software All-in-One, IT-Ready Solutions Power Unified Communications for the Contact Centre
22/01/2008Currys and Cognisco to deliver online assessment and training to employees
25/10/20073C sets the right standards in customer service skills
29/06/2007Customised E-learning comes “Flatpack” from Atlantic Link and Kineo
11/05/2007First measurement of employee capability for customer service & sales performance – Calcom Performance MAXimiser
08/02/2007GBS corporate training showcases innovative VideoCast eLearning
04/08/2006etalk thrusts eLearning into the contact centre
27/04/2006etalk unveils customer survey solution delivering link between customer satisfaction and agent performance
30/03/2006Free online training course provides graduates with skills needed for corporate world
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